HP2-I57 NEW PRACTICE MATERIALS & HP2-I57 TEST SIMULATOR ONLINE

HP2-I57 New Practice Materials & HP2-I57 Test Simulator Online

HP2-I57 New Practice Materials & HP2-I57 Test Simulator Online

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Tags: HP2-I57 New Practice Materials, HP2-I57 Test Simulator Online, HP2-I57 Simulation Questions, Mock HP2-I57 Exam, Pass HP2-I57 Rate

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which coverage does HP Post Warranty Support Service provide?

  • A. Additional 12 months of support based on the product's base warranty or selected Support Service package
  • B. Access to Level 2 help desk technicians
  • C. No-cost device repairs made with certified HP parts
  • D. Extension beyond 12 months if needed

Answer: A

Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable


NEW QUESTION # 13
A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?

  • A. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
  • B. By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
  • C. By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
  • D. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order

Answer: B

Explanation:
HP Configuration and Deployment services help customers manage a hybrid workforce by offering solutions such as Predefined Asset Tagging, which automates and streamlines asset management and tracking. This feature is particularly useful for companies dealing with large-scale device rollouts, ensuring that every device is easily trackable and configured according to the organization's needs. It helps alleviate the IT team's workload by managing devices more efficiently across different locations and roles


NEW QUESTION # 14
Match the HP Active Care journey with the responsive party for each required action.

Answer:

Explanation:

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks


NEW QUESTION # 15
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

  • A. Identifying things your customer's employees say they're missing in their IT support today
  • B. Asking leading questions to understand your customers' pain points
  • C. Assuming all customers need the same set of blueprints to get them where they need to go
  • D. Actively listening and taking notes
  • E. Focusing only on asking questions related to services solutions since hardware is separate

Answer: A,B,D

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 16
Which statements are true about HP Premium+ Support end user alerts? (Select three.)

  • A. Only non-hybrid employees can receive end user alerts directly on their device.
  • B. End users cannot snooze the alerts.
  • C. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
  • D. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
  • E. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.

Answer: C,D,E

Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html


NEW QUESTION # 17
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